15 Years of Service | The Auto Shop

Reviews

See What our Happy Customers Have to Say 

Need expert auto repair in Jefferson City? The Auto Shop has experienced auto mechanics who are ready to help. We focus on high-quality repairs and customer satisfaction. Schedule your visit now and join our community of happy customers!

5

5

5

I originally had mixed feelings about my experience. The staff was prompt, courteous, and went the extra mile by offering a ride to and from my drop-off. The driver was professional and friendly. They also provided detailed photos and videos of their findings, explained the issue thoroughly, and allowed me time to make a decision without pressure. Initially, I had concerns about pricing transparency, as the final diagnostic cost was higher than the quote I received over the phone, and I was charged for fluids without my reservoir being topped off. However, the owner personally reached out, sincerely apologized, and even offered to reimburse more than the additional cost I had to cover. More importantly, he genuinely wanted feedback on how they could improve, showing a level of customer care that stands out. That level of accountability and effort to make things right speaks volumes. Because of that, I’m updating my rating to 5 stars. Mistakes can happen, but how a business responds makes all the difference, and they went above and beyond to ensure customer satisfaction. I’ll definitely be back.

Hi Kiandre, We're really grateful for your understanding and patience while we sorted things out. It's great to hear that, in the end, you felt looked after and valued as a customer. We're always striving to improve, and your feedback is incredibly valuable to us—it really helps us learn and grow. We're thrilled to hear you'll be coming back, and we'll make sure your next experience is seamless from start to finish. Thanks again for giving us the opportunity to make things right. See you next time! Take care, The Auto Shop Team

- The Auto Shop
5

Super friendly and fast service! They were thorough and I didn't feel rushed or pressured into a decision.

Hi Clayton! We're really glad to hear you had such a positive experience with us here at The Auto Shop. Our team takes pride in providing friendly and efficient service, and it’s great to know you felt comfortable and unrushed during your visit. If there's anything else we can do for you or if you have any questions in the future, feel free to drop by or give us a call. Thanks again for choosing us! Best, The Auto Shop Team

- The Auto Shop
5

Hey Shaun! Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to see that you had a great experience at The Auto Shop. Our team works hard to ensure every visit is a positive one, and it’s always rewarding to know we’ve met your expectations. If you ever have any more car needs or questions down the road, don’t hesitate to reach out. We’re always here to help!

- The Auto Shop
5

Friendly, honest service

Hi Nikki, We're really glad to hear that you had a positive experience with us! It's important to us that our customers feel welcome and trust the service they're getting. If you ever need anything or have more feedback, feel free to reach out. Safe travels!

- The Auto Shop
5

The Auto Shop guys were friendly, knowledgeable, trustworthy, accessible, fair, and overall our kind of good people. We'll take everything to them in the future. Highly recommend!

Thank you, Christy! You've made our day with your kind words about our auo repair team. Thank you for your amazing support. :-)

- The Auto Shop
5

Was very pleased with everything and everyone for taking time in explaining everything

Thank you, Charlene, for your wonderful feedback! We take pride in providing excellent service and ensuring that our customers feel informed and satisfied. We appreciate your kind words and look forward to serving you again in the future!

- The Auto Shop
5

Outstanding customer service! I was impressed with the quick service, Danny's pleasant and thoughtful interaction with the customers and the way he explained everything to me, the complimentary snacks and beverages in the waiting area, the cell phone charging station, and the attention to detail with the extra personal care items in the restroom. We'll be back for our next scheduled maintenance, and anything else we may need in the future.

Hi Rianella, We're thrilled to hear about your positive experience with us! Danny and our team take pride in making sure our customers feel comfortable and informed during their visits. It's great to know that you enjoyed the snacks, beverages, and other amenities we provide. We look forward to seeing you again for your next scheduled maintenance or whenever you need us.

- The Auto Shop
5

We are always pleased with the services provided at The Auto Shop. Mechanics keep us on the road, confident our vehicle has been serviced, reviewed, and maintained to get the longest life possible. Customer service and communication is top notch. The Crawfords and team are the best. Highly recommend them.

Hi Amy, What a fantastic review to receive! It's great to hear that you're pleased with our services and that our team, including the Crawfords, has made such a positive impression on you. Keeping you confident and your vehicle in top shape is our primary goal. Thank you for recommending us—it's customers like you who make our work so rewarding! Take care, The Auto Shop Team

- The Auto Shop